Contact |
Do you have questions about our products or need technical support?
We're here to help you. You can contact us in our BEIER-Electronic forum
or by email.
Before contacting us, please read the manuals of our modules carefully, you can download each manual on our homepage under Service. They certainly provide most of the information you need.
Visit our BEIER-Electronic forum, as well. This is the most appropriate place to get quick and competent assistance. In our forum you can ask questions and receive competent and mostly practically proven answers from us and from other forum user. Through an intensive exchange of expertise and experience, all forum user can benefit from the information, proposed solutions and ideas. Maybe your question / problem has already been described and you can find immediately the right answer (e.g. in the FAQs).
Also visit us on Facebook Modellbau BEIER-Electronic. You can find news and additional information about our products and the production process, for example a video of the SMD production of our sound module USM-RC-2.
If you have questions about our modules, please watch our YouTube video tutorials with English subtitles. In this videos we explain for example how to connect the sound module and how to control the different functions.
What to do if the module doesn't work?
If a module should have a defect, please contact us first by email. If an inspection or repair is necessary,
please send the defective module back to us with a description of the defect.
If a repair is required, this will be charged at cost. If a user error can be ruled out, the repair is of course free of charge within the guarantee period.
Attention:
If no defect can be found, we charge a fee of approx. EUR 15 plus shipping costs for the very time-consuming checking of the module.
The problems here usually arise from faulty wiring or incorrect settings in the Sound-, Drive or LM-Teacher.
BEIER-Electronic
Winterbacher Straße 52/4
73614 Schorndorf - Weiler
Tel: 07181 / 46232
Fax: 07181 / 45732
eMail:
modellbau@beier-electronic.de
We usually reply within the next two working days.
Some email providers, for example Gmail, put our emails into spam folder. If you do not receive an answer,
please check your spam folder first before contacting us again.